Member Experience and Service is Front and Center at uConference23, MAP’s 25th Annual User Conference

Member Access Processing (MAP), the nation’s leading provider of the Visa DPS Debit, Credit, ATM, Prepaid, and Mobile Processing platform to credit unions, announced today that Robert Spector, one of America's leading experts on customer experience and employee experience, will keynote the company’s annual client conference August 16-17, 2023, uConference23, at its Seattle headquarters in the city’s historic Pioneer Square neighborhood. 
 
“In Seattle’s historically egalitarian culture, providing outstanding service is a noble calling," states Spector. “Seattle retail is built around taking care of the customer; and Seattle companies influence each other.” 
 
Great customer service has become part of the Seattle cultural landscape. From Nordstrom, Eddie Bauer, Costco, Amazon, Starbucks and Member Access Processing, employees are encouraged to act as if their name is on the door -- to live the brand.  

Robert Spector is recognized worldwide as the ultimate authority on The Nordstrom Way to Customer Service Excellence. His best-selling business classic The Nordstrom Way: The Inside Story of America's #1 Customer Service Company is the first and only up-close and personal look at how this company became the national standard of customer service. Robert is the author of 28 books and has been published in The New York Times, The Wall Street Journal, and USA Today, among others.  
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MAP hosts this small conference every year for credit unions where we bring together industry experts to meet in a relaxed setting to learn and explore what is happening in the payments industry and how it will impact our members. MAP’s conference includes detailed discussions on how to maximize our current investments, as well as insight on new payment solutions available to help clients achieve our business goals. Topical sessions will also provide education on industry trends, regulatory changes and new market opportunities. For more about MAP’s Annual Conference, please visit https://www.uconference23.com/. ​

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