#2971: How Community First's Human-Centric, Digital Strategy Helped Fuel Its Rapid Growth...

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Be sure to watch the entire interview below the show notes for all the details.

Dan Michaeli, Glia’s Co-founder/CEO, Jimmy Lovelace, Community First Credit Union’s SVP of Member Experience, and Laura Lobetti, Community First Credit Union’s Digital Experience Officer, joined us on the show to share how Community First Credit Union fueled its recent rapid growth with a human-centric, digital strategy -- all powered by Glia's platform.

Jimmy shared with us the human-centric digital approach Community First has adopted in its digital transformation and what does that look like. He also talked about the credit union's proactive philosophy in this area.

Dan discussed what Glia did to help create this human-centric digital approach at Community First with its onscreen collaboration tools.

Laura and Jimmy then explained how their member-first approach enabled the credit union to achieve a 36% increase in sales, as well as their lending team more than doubling production last year and an increased proactive engagement.

Dan joined back in to share what these results say about not only what Glia can provide credit unions — but what consumers are looking for in a financial institution today.

Lastly, they discussed where they go from here to keep the positive momentum going — especially as the fintech environment evolves and consumer expectations evolve, as well.