In part 1 of 4 of our latest vendor feature series, we visit with GrooveCar's President David Jacobson to discuss the state of credit union auto lending today. We dive into why it's so crucial for credit unions to have a robust and seamless auto lending experience -- especially with mortgages currently in hibernation. In addition, we touch on the importance of a clean online experience on which members can rely when shopping for a new or used car in today's highly competitive market. Nothing like being able to dial up a loan on the lot at the touch of a button that keeps members coming back for more.

So join us for this vendor feature series with GrooveCar's David Jacobson -- who is a virtual encyclopedia when it comes to anything related to automobiles. We definitely get more than we bargained for in this series. Enjoy -- and let us know what your credit union is doing with its auto lending efforts.

Visit:
www.groovecarinc.com

Sounds pretty simple: Credit unions need to venture out and proactively collaborate with each other for the industry's continued success. At least that's the take from CUCollaborate's Founder Sam Brownell. Sam recently started CUCollaborate to foster the exchange of ideas and information between credit unions -- especially the ones that may not have the resources or network to discover the vital info needed to succeed.

For example, Sam's inaugural project with CUCollaborate was the Core Processing Satisfaction Survey. He believes it is critical that credit unions share their evaluations and experiences with vendors serving the industry. Partnering with a new vendor involves numerous risks. Sam's CUCollaborate hopes to mitigate some of these risks by providing platforms that effectively codify the industry’s seemingly disparate collective knowledge so that CUs can learn from each other’s experiences.

We discuss this example and more as we dive deep into the background of CUCollaborate and the many ways it can help CUs make better informed, better shared decisions for a successful future. This industry is truly unique in being able to share. That said, Sam may be on to something here. Check it out and see for yourself -- and let us know your thoughts on today's credit union collaboration. Should they share more or not?

Visit:
www.cucollaborate.com

Short on time? Watch the trailer below...

Credit union members are getting up there in years. The average age of today's member is 47, and that needle has not moved in a very long time -- except inching upward. Not good for industry longevity, most would say. If that's the case, then we should be alarmed. If credit unions cannot attract the Gen Ys and Millennials en masse, then current members will eventually age out and the industry will peter out. Not an ideal scenario.

So we invited Gen Y and Millennial consulting firm On Your Way's Jared Cahill on the program to discuss this credit union conundrum and find answers for continued success with new generations. So join us for this informative and engaging interview on a topic that greatly affects us all -- and let us know what you think. Enjoy!

Visit:
OnYourWay.com
Why Gen-Y Is Passing You By (by Rob Rubin)
Reaching Gen Y (white paper download)

Short on time? Watch the trailer below...

In our continuing coverage of cool financial technology services, this time around we are featuring Kasisto -- which augments mobile financial applications by enabling intelligent conversations using the perfect mix of speech, text, and touch interfaces. To dig a bit deeper on how this technology can benefit credit unions, we invited Kasisto's Co-founder and CEO Zor Gorelov on the show.

Zor discusses how his product leverages deep speech, natural language, and artificial intelligence technologies from SRI
International -- the birthplace of the Internet, computer mouse, electronic banking, and Apple's Siri. With Kasisto's virtual banking specialists, members will be able to interact with their credit unions through intelligent conversations on any device. This accessibility greatly enhances the convenience and cool factor of your CU.

For more details on how this intelligent technology can benefit your credit union, watch our interview with Mr. Gorelov and let us know your thoughts on virtual agents.

Visit:
kasisto.com

Short on time? Watch the trailer below...

CUbroadcast ventured north of the border for this episode and chatted with Desjardins Group's Stephane Bertrand about the upcoming 2014 International Summit of Cooperatives held in Quebec, Canada, October 6-9. During our talk Stephane (also Executive Director of the Summit) discussed how many credit unions will attend and participate in the Summit, along with looking at some of the social and economic challenges at stake when it comes to cooperatives on a global scale. Additionally, we addressed how cooperatives can help find solutions to these challenges and where credit unions fit into this puzzle.

Cooperative business notes:
• 1 million coops give work to 100 million people and serve one billion members around the world.
• The 300 most important cooperatives with total revenues of more than 2,5 trillion USD, represent the equivalent of the 9th largest economy.
• Cooperatives contribute to the livelihood of one out of every two people around the world.

Visit:
desjardins.com
intlsummit.coop

Short on time? Watch the trailer below...