Today's financial services are in a state of perpetual change. Just look at where we were five years ago compared to where we are right now -- then imagine where we'll be next year. Time flies as technology accelerates faster and faster. To get to the heart of this digital dilemma, we invited Q2's EVP of Strategy David Peterson to provide us with advice on what credit unions should be doing to keep pace with today's technology leaps. Specifically, we looked at the digital channel and how credit unions can now bring the branch to their members instead members going to the branch -- a totally new way to conduct financial services from a mere decade ago.
We also touch on the ROI of a web presence, why members should view online services as their primary source for interaction with the institution, and a holistic view on the online branch providing growth in overall member accounts and satisfaction. David adds the virtual relationship needs to be nurtured; it will not grow successfully on its own. It's treating a virtual branch like a physical branch, which can lead to member satisfaction and profitability.
A compelling conversation with Q2's David Peterson; one that you won't want to miss. Check it out!
Q2 named Inc.'s fastest growing 5,000 companies nationwide
Financial literacy for kids in this country is an absolute must to set the stage for their future financial stability. To set these wheels in motion, the quirky, fun, and award-winning kids' financial education show BizKid$ is growing in popularity and garnering more awards -- its most recent: another Emmy to place on its mantel. We invited NCUF's BizKid$' Program Director Danielle Brown on CUbroadcast to get to the bottom of this show's success and how kids nationwide are starting to benefit from this "infotaining" education on how to properly manage money. Another highly influential feature of BizKid$ Danielle pointed out is its availability to be integrated with school curriculums for a seamless learning experience. Schools nationwide can now add these financial education videos to their daily lessons. No more channel surfing. Now students can learn about finance right in their classroom. How huge is that? Check out our interview with Danielle to learn more!
#206: Surprising Look at How CUs Can Prosper from Auto Leasing with GrooveCar's David Jacobson...
A decade or two ago auto leasing used to be a luxury or a way to get into a more expensive car of you didn't have the cash for it. Today, leasing has a new meaning: It's simply a way to get into a decent car at a decent price -- especially if you're a young professional just starting out in your career. It's for this reason credit unions can really prosper from auto leasing as more and more members may be looking to upgrade their wheels.
To get the inside scoop on this trend, we invited GrooveCar's President/CEO David Jacobson on the program to provide us with how credit unions can really take advantage of automobile leasing. David discusses the startling 125% climb in nationwide auto leasing since January 2013 (248% increase in May 2013 compared to May 2012) and what this massive growth means for credit unions. Can you say "opportunity knocking"? We also touched on why leasing is a perfect product for our current economic environment and how more and more members are looking to lease rather than buy. David has all the answers and more. Check it out!
#205: Credit unions and politics: oil and water or peanut butter and jelly? NAFCU's Katie Marisic explains...
NAFCU's Vice President of Political Affairs Katie Marisic rubs shoulders and twists the arms (just kidding) of today's decision makers on Capitol Hill to promote the credit union way with our nation's representatives -- who may not be too current on the cooperative credit union movement. That said, Katie just might have one of the coolest jobs in all of credit union land. Armed with her experience, she joins us on CUbroadcast to provide some helpful tips on how credit unions can up the ante with their political activity.
To prove how effective credit unions can be on the Hill, Katie also provides a number of CU success stories along with why its vital the industry needs to get its message across this year -- a non-election year. We also touch on Dodd-Frank, CFBP, and more in this filled-to-the-brim discussion on credit unions, politics, and your participation. This episode is great timing, as NAFCU's upcoming Congressional Caucus Conference occurs in Washington, D.C., September 8-11, 2013. Time to storm the Hill. Check it out!
2013 NAFCU Congressional Caucus
#204: Secrets to a Streamlined and Productive Strategic Planning Process with YFP's Sean McDonald...
Fall is right around the corner, which means its credit union strategic planning time for most. To get a better hold on what this means, we invited Your Full Potential's Sean McDonald on the program to tell us how credit unions can streamline this planning process, while making it more productive. Sean provides us with three things every credit union must have in their strategic planning going into 2014, along with any new items on the agenda that weren't there 5-10 years ago. Can you say "mobile"? Sean also provides a run down on exactly what credit unions should be talking about for a well planned 2014. Always good to have Sean and his strategic brain on the show. And, oh yeah, Mr. McDonald is the latest CU Times Trailblazer 40 Below. Enjoy the program!
CU Times Trailblazer 40 Below
Mike Lawson, Host
Married to a beautiful and wonderful wife, raising 5 kiddos (including twins!), enjoy helping others tell their stories, and love surfing SoCal waves. Keep it simple.