Blog Archives

#720: Moven’s Brett King Discusses Details of ‘Bank 4.0’ Book in the Works…

1/31/2017

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Breaking Banks host and five times Amazon bestselling author Brett King joins us once again to discuss new details on his latest book, Bank 4.0, which is currently in the works and possibly on the shelves by late fall.

Brett, who also founded banking site Moven, admits Bank 4.0 might be the last one in this series, but it won't be an update to Bank 3.0 and 2.0. It's totally new write up that will be loaded with the latest banking trends, strategies, disruptions, and more.

Enjoy -- and be on the lookout for it later this year.

#719: Malauzai Mobile Banking Apps Research Discovers Consumer Frustration…

1/31/2017

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When technology works, it's the greatest thing ever. When technology doesn't work, it's a catastrophic emergency of infinite proportions. We've all been there with this cool stuff that supposed to make our lives better, but quickly turns into a living nightmare of endless customer service calls, system reboots, and, in rare cases, a couple of "mild" obscenities.

Well, believe it or not, a few minor snafus happen with mobile banking apps from time to time. So we invited the folks from Malauzai Software on the show because they recently conducted a banking app frustration study based on mobile banking app reviews: "Banking App Frustration Leads to Negative Feedback: Malauzai Report." Malauzai Chief Product Officer Robb Gaynor joined us to provide a few key findings from their research.

Robb also discussed how this new information can help credit unions better serve their members with the development of "unfrustrating" apps. But what Robb discovered in this study that was the main source of frustration will definitely surprise you. It surprised him.

Check it out and let us know your thoughts.

#718: 5 Things You Need to Know About Prepaid Card Regulations…

1/30/2017

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Two hot topics that continue to create headlines in our industry are cards and regulations. So let's double our fun and talk about both.

So we invited PolicyWorks Vice President Cindy Williams (regs) and TMG Director of Prepaid Products Jeff Falk (cards) to discuss their new white paper: "5 Things to Know About Prepaid Card Regulations." During our conversation, we discussed such items as:

3 different types of prepaid cards (I find the payroll card so intriguing and slightly scary for FIs.)
Increased regulator attention
3 of the "5 Things": (1) Upfront Disclosures, (2) Protections from unauthorized purchases, and (3) Error resolution rights

There's much, much more in this candid chat -- including the recent regulation freeze by the Trump administration. What does it mean exactly? Check it out and let us know your thoughts.

#717: CUneXus Dave Buerger Discusses Evolving Member Lending Practices in 2017…

1/30/2017

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Omni-channel, application-free lending technology provider CUneXus Solutions has had a whale of a year: more than tripling its client-base, more than doubling its employees, garnering various industry awards, and a new investor in CMFG Ventures. So what gives?

Well, we invited CUneXus President/CEO Dave Buerger on the program to get to the bottom of his company's success, as well as discussing its "click-to-accept" lending platform -- which transformed into a super interesting consumer lending practices evolution discussion.

We also discussed where he sees the lending automation industry headed in the next few years and how he sees lending performing in 2017 with the looming interest rate increases set to occur this year.

Check it out and let us know your thoughts.

ECUC Interviews: CUNA Mutual Group's Bob Trunzo on Disruptors, Consumers, and San Diego Sunshine...

1/26/2017

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Education Credit Union Council's 44th Annual Conference is just a few short weeks away (Feb. 17-20) being held at the Loews Coronado Bay Resort in sunny (hopefully) San Diego. To get a preview, we invited CUNA Mutual Group President/CEO Bob Trunzo on the program -- who is also presenting at the conference discussing today's disruptors, consumer preferences, and CUNA Mutual Group's latest offerings to credit unions these days.

Bob also addresses the importance of the ECUC Conference for credit unions, as well as CUNA Mutual Group's support of the event, his Q&A presentation, and, fingers crossed, basking in some San Diego sunshine. Enjoy!

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