Each year about this time we invite Credit Union Journal Publisher Frank Diekmann on the show to deliver the good news about the latest batch of his magazine's Best Practice Award winners. As usual, Frank is back on to provide us with many of the unique winners of the 2012 Best Practices Awards competition -- along with any trends he noticed with this year's victors, surprises, and lessons learned. One of the great things about this issue is that it provides an objective look at how credit unions are stepping up providing better and better member services whether it's technology-driven, mortgage lending, strategic planning, well-polished marketing campaigns, and much more. It's an ideal resource to get proven ideas and spin them for your credit union. Look for all 25 winners in the November 26 and December 3 issues of CU Journal. Enjoy the show!
Always a good time when Filene's Ben Rogers stops by the show. This time around he is spreading a little holiday cheer with valuable and practical credit union marketing info, discussing how credit unions can better connect with their members using mobile data. Based on his recent Credit Union Magazine article entitled "Three Features that Will Change Mobile Money," Ben gives us these three helpful features and his reasons behind them. He also touches on why today's consumers are now making smarter buying decisions on the go -- thanks to the latest mobile technologies. Credit unions can certainly take advantage of the examples he provides. Ben, as usual, provides a myriad of fantastic takeaways in this episode. Don't miss it!
"Three Features that Will Change Mobile Money" (Credit Union Magazine)
Ok, you'll notice in my intro this episode is woefully out of date. In fact, it's two weeks past its run date. We were going to run it two weeks ago prior to the 2012 CCUL Show in Las Vegas, but a little thing (actually, a huge thing) called Superstorm Sandy reared her ugly bonnet and devastated the East coast. So we ran New Jersey Credit Union League'sPaul Gentile the following week and NCUF's Christopher Morris a few days later to give y'all a timely report of the post hurricane news -- and where to go and what to do to help out. So I apologize up front for the tardiness of this episode with California Credit Union League's Diana Dykstra.
In this episode, Diana, who is always a pleasure to chat with, speaks candidly of her 2012 at the helm of the California and Nevada Credit Union Leagues, what the elections may hold for credit unions, the 2012 CCUL Show, goals for 2013, and much more. Many thanks for Diana for being on the show and waiting in the wings while Hurricane Sandy subsided. Well worth the wait. Enjoy the show!
#152: NCUF's Christopher Morris provides the latest CUAid.coop donations for Hurricane Sandy relief efforts...
We are more than a week removed from the Hurricane Sandy disaster, a storm that has claimed over 100 lives so far and has destroyed the lives of thousands. Many folks and organizations are doing their part to help rebuild neighborhoods, communities, and businesses -- and credit unions are at the forefront of these efforts. We invited National Credit Union Foundation's Christopher Morris on the program to provide us with a summary of what credit unions are doing in the wake of this terrible storm. Chris also brings to light CUAid.coop, the primary conduit of donations leading to the Hurricane Sandy Relief efforts. To date, CUAid.coop has collected in excess of $135,000 in donations heading straight for the credit unions and their members affected in the areas hit. Among the many other topics discussed, Chris also provides a few anecdotes of credit unions helping members that are truly creative and inspiring. Many thanks to Chris for being on the show. Check it out when you get a chance and don't forget to give!
#151: Inside look at Hurricane Sandy's devastation with NJCUL's President/CEO Paul Gentile...
A couple days ago this video interview with New Jersey Credit Union LeaguePresident/CEO Paul Gentile would have been impossible. With their power recently restored, Paul took time from his busy day to talk with us about experiencing Hurricane Sandy and seeing up close the storm's devastating aftermath along the New Jersey shore and neighboring communities -- an area where he has lived his entire life. Paul gives us a firsthand account on how credit unions and industry organizations like NJCUL are stepping up to help members and other credit unions in need. It's a compelling conversation that really makes you think twice about how many of us (me included) take for granted the numerous conveniences in life -- until they're gone.
Many thanks again for Paul's time to discuss his personal look at the rebuilding process occurring right now and the many lessons learned in the storm's wake.
Please visit cuaid.coop to see how you can help those whose lives have been turned upside down by this natural disaster. Items such as clothes, food, water, and shelter are desperately needed. Also, visit njcul.org for the latest New Jersey credit union news and updates.
Mike Lawson, Host
Married to a beautiful and wonderful wife, raising 5 kiddos (including twins!), enjoy helping others tell their stories, and love surfing SoCal waves. Keep it simple.