Watch the clip above and check out the full episode located below the show notes for all the details.

SRM’s Director of Market Intelligence Paul Davis joined us on the show to share his insights on midyear trends in the credit union landscape, as well as predictions for the remainder of 2021.

Some of the trends we discussed included:

• Mergers & Acquisitions
• Card networks are planning for post-pandemic consumer payments
• Digital currencies continue to emerge

Paul also addressed rebuilding operations models in three areas:

1. Product portfolio mix
2. Supplier management
3. Branch planning/location strategy

Lastly, Paul shared a couple of predictions for the remainder of the year:

• Keep adapting to new consumer behaviors and preferences
• Restructure internal operations
• Recalibrate revenue models to successfully scale this year and next

We merely scratched the surface in this conversation, so check it out and let us know your thoughts. And be sure to watch the entire discussion below for all the details.

Watch the clip above and check out the full episode located below the show notes for all the details.

Securityplus Federal Credit Union’s CFO Bill Kennedy joined us on the show to share his message regarding the critical need for young professionals not only as paid credit union staff but occupying seats on credit union boards, as well. Bill stresses the urgency for credit unions to get younger -- both from members to staff and Boards.

Bill discusses why this critical need is so urgent today, how young professionals can position themselves to get on a credit union's Board, the necessity of young professionals on Boards, and the many benefits young professionals can gain by being on a Board -- putting them on quicker path to becoming a CEO. He gave the example of Navy Federal Credit Union's former President/CEO Cutler Dawson starting out his credit union career as a Board Member prior to his leadership position at Navy Fed.

Bill's passion for this topic is nothing short of galvanizing, as he has mentored -- and is still mentoring -- many young credit union professionals to become industry leaders to help this industry get younger professionally and remain relevant to the next generations.

Check it out and let us know your thoughts. And be sure to watch the entire conversation with Bill below for all the details.

During the latest CO-OP Financial Services THINK21 Virtual Series event, Facebook Director of Engineering and Stanford University Professor Jin Zhang shared her keynote entitled: "What makes a product lovable and immediately irresistible? (A product engineer's view on the importance of empathy)."

In this clip, Jin shares three stories on how listening (research), iteration (product development), and empowerment all lead to creating a lovable and irresistible customer experience -- which is firmly entrenched in the credit union wheelhouse for sure.

Check it out and let us know your thoughts. Visit CO-OP Financial Services THINK21 for the entire presentation and more.

During the latest CO-OP Financial Services THINK21 Virtual Series event, Harvard Business School Professor Francesca Gino shared how organizations (credit unions in this case) can gain a better perspective on their target audiences' needs just by asking the right questions. Francesca shares the most effective way of doing this and why.

The title/topic of her THINK talk was: "Taking an open-minded approach to data and how leaders and their teams can successfully apply what they learn."

Check it out and let us know your thoughts. Visit CO-OP Financial Services THINK21 for the entire presentation and more.

During the latest CO-OP Financial Services THINK21 Virtual Series event, HerMoney.com's Jean Chatzky talked about turning insights into personalized experiences. During presentation, she detailed three companies that use personalization really well that credit unions could emulate. Those three companies include:

1. Netflix
2. Stitch Fix
3. Roblox

Check it out and let us know your thoughts. Visit CO-OP Financial Services THINK21 for the entire presentation and more.