Blog Archives

#425: Q&A with CUES New President & CEO John Pembroke...

7/30/2015

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After CUES' recent announcement about appointing John Pembroke (CUES SVP/COO) as the organization's new President & CEO, we invited Mr. Pembroke on the program to get his take on his new job. Needless to say, he is a very busy man these days. But he was kind enough to carve out a few minutes with us to discuss his immediate and long-term plans as CUES new leader, as well as any challenges he sees in accomplishing his goals, how CUES is contributing to the industry to make it better and better, and a couple of surprises he has for credit unions in the coming months. Enjoy --- and many thanks to John for coming on the show. CUES is in mighty good hands.

#424: 4 Cs of Employee Data Breach Training with BAE Systems Colin McKinty...

7/29/2015

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Data breaches are like airline ticket cancellation fees: they're expensive and irritating -- and they anger customers causing them to lose trust. Ok, that's a reach for an ideal analogy, but I think you get the gist. To add insult to injury, they're becoming more and more common these days. So what do we do?

Well, BAE Systems Colin McKinty joins us to disclose a handy new data breach training program for your employees using what Colin describes as the "4 Cs" to help remember the tools to prevent data breaches in the future to protect this precious information that hackers are desperately trying to gain everyday. Check it out and let us know what you're doing to prevent data breaches at your organization.

And about halfway through the interview, we are visited by a couple of surprise guests. If you can name what the second guest is carrying, you get a special prize from CUbroadcast. Wahoo!

Sponsor Feature: How to Create a Cohesive Financial Experience with Q2's Will Furrer (pt. 4)...

7/28/2015

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In our final episode with Q2's Will Furrer, Will talks to us about what's on the horizon of financial services. He discusses such trends as credit unions leveraging business intelligence, harnessing valuable member data to create custom products and services, still focusing on security, and much more.

Will also touches on what credit unions are doing right these days and how they can continue their amazing run of incredible growth -- especially with today's fast pace of changing technology. Enjoy! And check out the previous parts with Will if you missed them: Part 1, Part 2, Part 3.

#423: To Be or Not To Be ... Paid: The Debate Over Paying CU Board Members with Filene CEO Mark Meyer...

7/27/2015

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It's a sticky issue for some, but it's certainly a topic that has been debated over and over without resolve -- yet: to pay or not to pay credit union board members. What's the solution? Well, the fine folks at Filene have produced a well-researched report that may shed more light on this controversial issue aptly entitled: "Should Credit Unions Pay Their Directors?"

To get a bit more insight on their report, we invited Filene's CEO Mark Meyer on the program to find out the specifics this report covers, the pros and cons, why it's such a sticky issue, who's being paid now, and much, much more. So enjoy this enlightening talk with Mark and let us know what you think -- paid or not paid?

#422: Fighting Fraud, Future of Payments, and Competing in Chaos with TMG's Georgann Smith...

7/26/2015

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The Members Group's Executive Summit, taking place in Vancouver, commences today and we have TMG's Vice President of Marketing Georgann Smith to provide us with a rundown on the company's client conference, where they will be covering such items and issues as: fighting fraud today, future of payments, competing in a chaotic economy, harnessing innovation, and much, much more. These topics are obviously top of mind for just about everybody in the financial services industry and TMG is addressing them head on with a slew of expert speakers and panelists. Check it out and let us know what issue is most important to you.

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