#150: CUES 2012 Next Top Credit Union Executive Finalist Series: Community CPS Australia's Cas Scott...
Completing our CUES 2012 Next Top Credit Union Exec finalist series is Community CPS Australia's Cas Scott. That's right; she's from Australia -- our first guest from the land down under. A wonderful representative Cas is from Australia, we discussed her project which has everything to do with engaging her credit union in social media. Cas believes by engaging staff, her credit union can anticipate improvements in participation and reach. The credit union's staff will be asked to share their 'Booyah!' moment via Facebook, the moment which has the greatest reach will win one of its weekly prizes. Cas envisage with improvements in staff engagement this will make targeting members more effective in the future.
For more info on Cas and her social media project at Community CPS Australia, visitnexttopcreditunionexec.com. Enjoy the show!
#149: CUES 2012 Next Top Credit Union Executive Finalist Series: Allegacy FCU's Ashley Kohlrus...
Allegacy Federal Credit Union's CXO Ashley Kohlrus is the next finalist in our CUES Next Top Credit Union Exec interview series. Ashley's project focuses on "Mapping the Member Experience" through her credit union’s delivery channels and identifying what impressions it creates along the way (and where impressions may be enhanced). In order to do so, she and her team evaluate products/services/programs, talking with members, empowering employees, and really listening to determine where they can continue to improve—inside and out.
Check out the interview to hear more about Ashley's "Mapping the Member Experience" project. Enjoy the show!
For more info on Ashley and her redefining the member experience project at Allegacy FCU, visit nexttopcreditunionexec.com.
Third up in this week's CUES Next Top Credit Union Executive finalist series, we haveNate Muniz from PSECU in Harrisburg, PA. Nate's project focuses on his Keystone Network, which is a group of PSECU members who have an interest in legislative and political issues that affect their credit union. Nate's project has already started and has a group of approximately 200 members that receive communications strictly regarding these issues. Check out the interview to hear more about this Keystone Network from Nate. Enjoy the show!
(Pardon the single image -- just Nate -- in this episode, as Skype had a few issues the day of our interview. But the important person, Nate, is visible and that's what counts!)
For more info on Nate and his political advocacy project at PSECU, visitnexttopcreditunionexec.com.
#147: CUES 2012 Next Top Credit Union Executive Finalist Series: Conexus Credit Union's Jill Huls...
Second up in this week's CUES Next Top Credit Union Executive finalist series, we haveJill Huls from Conexus Credit Union in Regina, Saskatchewan, Canada. Jill's project focuses on wealth management at Conexus, which, she says, is an important part of delivering her credit union's member experience. Jill and her co-workers have worked to integrate wealth at Conexus, showing the credit union is on the path to having more and more of its members trusting it with their wealth planning and business. Check out the interview to hear more about this Conexus wealth management project from Jill. Enjoy the show!
For more info on Jill and her wealth management program at Conexus, visitnexttopcreditunionexec.com.
#146: CUES 2012 Next Top Credit Union Executive Finalist Series: OSU Federal Credit Union's Peter Walker...
One of my favorite series of interviews to conduct each year involves the CUES Next Top Credit Union Exec finalists. These young credit union professionals are full of energy, ideas, and enthusiasm. They're quite infectious. I really look forward to talking with this latest crop of finalists to discuss their viewpoints on where the industry stands from their point of view, where it can go, and what we can do about it. I also enjoy delving into their contest projects that will better their credit unions -- along with the industry. Great ideas from all of them this year. Congratulations up front to the 2012 finalists. Each one is a fantastic leader already. Look forward to seeing who will be victorious after their presentations at next month's CUES CEO/Executive Team Network Conference in Manalapan, FL, Nov. 4-7, 2012.
First up this week we have Peter Walker from OSU Federal Credit Union in Corvallis, OR. Peter's project focuses on developing and championing the credit union's APEX Awards. APEX stands for: "Achieving Performance Excellence." APEX is a unique way of recognizing unsurpassed performance that goes above and beyond day-to-day job responsibilities. It's an innovative means to recognizing excellence in the workplace. Check out the interview to hear more about this program from Peter. Enjoy the show!
For more info on Peter and his APEX program, visit nexttopcreditunionexec.com
Mike Lawson, Host
Married to a beautiful and wonderful wife, raising 5 kiddos (including twins!), enjoy helping others tell their stories, and love surfing SoCal waves. Keep it simple.