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THINK21: CO-OP's Clark Addresses the Power of Immediate Card Rewards Programs...

4/15/2021

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PSCU power of payments
think21_todd_2.mp3
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CO-OP Financial Services
During CO-OP Financial Services' April 13 TH!NK 21 Virtual Series, the expert panel of Her Money's Founder Jean Chatzky, CO-OP Financial Services President/CEO Todd Clark, CO-OP Financial Services Chief Experience Officer Samantha Paxson, and EY's Partner/Principal Nikhil Lele took a deeper dive into the EY/CO-OP member research study. 

In this clip, Todd  talks about the power of immediate rewards from members' card spending. Members want those rewards now -- not two days later. It's another reason for the member to stay at your credit unions, as opposed to not staying because you don't offer it. Consumers can easily pick up and go elsewhere these days.

Check it out and let us know your thoughts. And visit the TH!NK website to see all the sessions in their entirety.
In the Room with Todd Marksberry
CU Knowledge Hub
Trellance
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THINK21: How to Avoid 'Hungry, Hungry Hippos' Style Banking...

4/15/2021

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PSCU Power of payments
think21_hungryhungryhippos.mp3
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Picture
During CO-OP Financial Services' April 13 TH!NK 21 Virtual Series, the expert panel of Her Money's Founder Jean Chatzky, CO-OP Financial Services President/CEO Todd Clark, CO-OP Financial Services Chief Experience Officer Samantha Paxson, and EY's Partner/Principal Nikhil Lele took a deeper dive into the EY/CO-OP member research study. 

In this clip, Nikhil talks about how to avoid "Hungry, Hungry Hippos" style banking based on an entertaining anecdote during the session. But Nikhil explains exactly what that means, as well as segueing into three things fintechs do well from a financial services perspective that could further encroach on credit union territory.

Check it out and let us know your thoughts. And visit the TH!NK website to see all the sessions in their entirety.
In the Room with Todd Marksberry
CU Knowledge Hub
Trellance
0 Comments

THINK21: EY's Lele Addresses Why Member Experiences are Your Products...

4/15/2021

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PSCU power of payments
think21_nikhillele_1.mp3
File Size: 3804 kb
File Type: mp3
Download File
CO-OP Financial Services
During CO-OP Financial Services' April 13 TH!NK 21 Virtual Series, the expert panel of HerMoney's Founder Jean Chatzky, CO-OP Financial Services President/CEO Todd Clark, CO-OP Financial Services Chief Experience Officer Samantha Paxson, and EY's Partner/Principal Nikhil Lele took a deeper dive into the EY/CO-OP member research study. 

In this clip, Nikhil addresses why positive member experiences are your credit unions' products -- instead of the other way around. He also talks about how fintechs are no longer on the fringe, listing three things they do very well in the financial services arena.

Check it out and let us know your thoughts. And visit the TH!NK website to see all the sessions in their entirety.
In the Room with Todd Marksberry
CU Knowledge Hub
Trellance
0 Comments

THINK21: CO-OP's Paxson Compares Passive Relationships to Active Relationships at Credit Unions...

4/15/2021

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PSCU power of payments
think21_samanthapaxson3.mp3
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CO-OP Financial Services
During CO-OP Financial Services' April 13 TH!NK 21 Virtual Series, CO-OP's Chief Experience Officer Samantha Paxson provided an overview of credit union market research and strategic insights from CO-OP and EY's recent study.

In this clip, Samantha compares passive member relationships to active member relationships and how they relate to achieving a member-centric model.

Check it out and let us know your thoughts. And visit the TH!NK website to see all the sessions in their entirety.
In the Room with Todd Marksberry
CU Knowledge Hub
Trellance
0 Comments

THINK21: CO-OP's Clark Talks Baking Member Centric Model into Fabric of Business...

4/15/2021

0 Comments

 
PSCU power of payments
think21_todd_1.mp3
File Size: 6419 kb
File Type: mp3
Download File
CO-OP Financial Services
During CO-OP Financial Services' April 13 TH!NK 21 Virtual Series, the expert panel of Her Money's Founder Jean Chatzky, CO-OP Financial Services President/CEO Todd Clark, CO-OP Financial Services Chief Experience Officer Samantha Paxson, and EY's Partner/Principal Nikhil Lele took a deeper dive into the EY/CO-OP member research study. 

In this clip, Todd talks about baking in the member centric model into the fabric of your credit union's business. It should be more about the experience that the product produces rather than the product itself.

Todd also discusses the huge uptick in mobile and contactless payments during the pandemic and provided an example of how Kroger grocery stores were initially hesitant to go contactless. But when the pandemic hit, things changed very quickly for them.

Check it out and let us know your thoughts. And visit the TH!NK website to see all the sessions in their entirety.
CU Knowledge Hub
Trellance
0 Comments
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    Mike Lawson, Host

    Married to a beautiful and wonderful wife, raising 5 kiddos (including twins!), enjoy helping others tell their stories, and love surfing SoCal waves. Keep it simple.

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