Discovery19 Interviews: CUNA Mutual Group's Susan Hochsprung Talks the Digital Member Experience's 'Emotion Element'...
CUNA Mutual Group Vice President of Sales Susan Hochsprung joined us in the Studio Lounge to share some key insights from her conference presentation: "The Digital Member Experience: The Emotion Element."
Susan explains what the digital member experience is for today's members and the emotion element that drives it. She discusses the significance of this emotion element, as well as how credit unions can leverage it in their latest digital efforts.
Much, much more in this candid conversation with Susan. So check it out and let us know your thoughts. And don't forget to register for CUNA Mutual Group's 2019 online Discovery Conference on Thursday, August 15.
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Mike Lawson, Host
Married to a beautiful and wonderful wife, raising 5 kiddos (including twins!), enjoy helping others tell their stories, and love surfing SoCal waves. Keep it simple.