BAI teamed up with Digital Banking Report to present a cutting-edge, timely research report: “Humanizing the Digital Experience in Banking.” This report illustrates ways that financial institutions are using data, analytics and digital technology to improve the banking consumer experience.
By combining consumer and industry research, the report uncovers what consumer expectations are related to digital technology and personalization and how financial services organizations are responding to these needs. The report includes industry case studies of organizations that have successfully implemented initiatives to enhance the digital customer experience.
We invited BAI Managing Director Karl Dahlgren on the show to provide all the details. Check it out and let us know your thoughts.
Mike Lawson, Host
Married to a beautiful and wonderful wife, raising 5 kiddos (including twins!), enjoy helping others tell their stories, and love surfing SoCal waves. Keep it simple.