#1120: How Lone Star's 'Good2go@work' Program Provides Full Service to Members -- Anywhere...
Lone Star Credit Union President/CEO Becky Reed joined us on the program to not only share and embrace her inner geekiness for anything tech but how her credit union has enhanced its member service beyond the branch -- way beyond the branch.
Becky discusses how Lone Star has upped its mobile branch game (its "Branch in a Box") with Good2go@work program, sending credit union staff directly to members with laptops that are essentially a full-service branch.
"In our industry we talk a lot about creating a frictionless experience for our members and this is our answer to that," Becky says. "We have branded this program 'Good2go@work' and send our employees out to the workplace for added convenience. Since our staff can access their work desktop they can provide full service to our members anywhere!"
She adds that Corelation's KeyStone (sponsor feature) has helped tremendously in delivering this mobile branching solution, which adds even more value to her credit union. Pretty cool stuff here, showing how Lone Star is leveraging technology to the fullest to better serve their members.
Check it out and let us know your thoughts. And see if you can spot Spock lurking over Becky's shoulder during our chat.
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Mike Lawson, Host
Married to a beautiful and wonderful wife, raising 5 kiddos (including twins!), enjoy helping others tell their stories, and love surfing SoCal waves. Keep it simple.