KTVA Credit Union’s Denise O’Dell shares her credit union's recent mobile transformation and how it has impacted operations, performance, and member service. Since working with Connect FSS, KTVA has implemented a new mobile app, P2P transfers, real-time mobile deposits, and more.
As a result, Denise reports that a majority of members are now mobile users -- having a "branch in their hand 24/7." In addition, members are happy, the credit union is growing, and there's no downtime either. Great story here on a massive member experience transformation through mobile technology.
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Mike Lawson, Host
Married to a beautiful and wonderful wife, raising 5 kiddos (including twins!), enjoy helping others tell their stories, and love surfing SoCal waves. Keep it simple.