Allegacy Federal Credit Union's CXO Ashley Kohlrus is the next finalist in our CUES Next Top Credit Union Exec interview series. Ashley's project focuses on "Mapping the Member Experience" through her credit union’s delivery channels and identifying what impressions it creates along the way (and where impressions may be enhanced). In order to do so, she and her team evaluate products/services/programs, talking with members, empowering employees, and really listening to determine where they can continue to improve—inside and out.
Check out the interview to hear more about Ashley's "Mapping the Member Experience" project. Enjoy the show!
For more info on Ashley and her redefining the member experience project at Allegacy FCU, visit nexttopcreditunionexec.com.
Mike Lawson, Host
Married to a beautiful and wonderful wife, raising 5 kiddos (including twins!), enjoy helping others tell their stories, and love surfing SoCal waves. Keep it simple.