Each year about this time we invite Credit Union Journal Publisher Frank Diekmann on the show to deliver the good news about the latest batch of his magazine's Best Practice Award winners. As usual, Frank is back on to provide us with many of the unique winners of the 2012 Best Practices Awards competition -- along with any trends he noticed with this year's victors, surprises, and lessons learned. One of the great things about this issue is that it provides an objective look at how credit unions are stepping up providing better and better member services whether it's technology-driven, mortgage lending, strategic planning, well-polished marketing campaigns, and much more. It's an ideal resource to get proven ideas and spin them for your credit union. Look for all 25 winners in the November 26 and December 3 issues of CU Journal. Enjoy the show!
Mike Lawson, Host
Married to a beautiful and wonderful wife, raising 5 kiddos (including twins!), enjoy helping others tell their stories, and love surfing SoCal waves. Keep it simple.