People’s Trust Credit Union AVP/CIO Ty Robbins joined us on the program to share how the credit union has empowered its remote workforce during this time of uncertainty to ignite member service. Here's what we asked Ty:
How’s life at the credit union these days?
Can you tell us how you managed your remote workforce?
How have these actions ignited member service?
How much did you all have to improvise your plans during this time? (not really a template for this)
What’s the most common request from members?
You say that this is an example of strategic leadership to live the service mission. Can you expand on this?
Advice for credit unions out there?
Check it out and let us know your thoughts. And here's Ty's email if you'd like to contact him for more info ... email@example.com.
Mike Lawson, Host
Married to a beautiful and wonderful wife, raising 5 kiddos (including twins!), enjoy helping others tell their stories, and love surfing SoCal waves. Keep it simple.