Many, many folks in the credit union industry are wondering what the branch will look like in a post-COVID world. Well, we went right to the source: Momentum -- a firm that designs and builds credit union HQs and branches.
Momentum President & Director of Client Strategy Mark Alguard joined us for an in-depth discussion on this very hot topic on credit union branch design after the crisis subsides. And what he has to say may surprise you. It did me.
In this first part of three, we cut to the chase asking him:
Before COVID, the latest branch design was trending toward a hip-to-hip, consultative environment. In a post-COVID world, it’s looking like it's going to be something completely different. What will it look like?
Will there be some waiting after the crisis before branch redesigns go full bore?
What if things go back to semi-normal a year from now and credit unions jumped the gun with all these virus-proof redesigns?
A very compelling talk right out of the gate with Mark. And parts two and three get even better. So check it out and let us know your thoughts.
Mike Lawson, Host
Married to a beautiful and wonderful wife, raising 5 kiddos (including twins!), enjoy helping others tell their stories, and love surfing SoCal waves. Keep it simple.