To give us the answers based on their research Cornerstone Advisors Partner Terence Roche and Managing Director Jim Burson joined us on the show to share. Here's four of the seven key discoveries they looked at:
Branch servicing transactions have dropped significantly.
ATM transactions showed the biggest variance.
Contact center calls have gone through the roof.
Our new digital enrollment query produced mixed responses.
Terence and Jim also provided some of their takeaways from the survey's findings and what they mean for banking in the future, as we all do our best to move forward.
Check it out and let us know your thoughts.
Mike Lawson, Host
Married to a beautiful and wonderful wife, raising 5 kiddos (including twins!), enjoy helping others tell their stories, and love surfing SoCal waves. Keep it simple.