How's this for irony: Just a few months ago if a member wanted to wear a mask into a credit union branch, they wouldn't been allowed to enter for obvious security reasons. Today, due to pandemic, members at most credit unions are now required to wear masks in the branch -- or they're not allowed in.
Community First Credit Union in Santa Rosa, CA, has been dealing with this issue for a while and came up with a splendid idea that addressed the security concerns -- all based on the unique capabilities of its core processor Corelation. Using the California driver license's QR code on the back, the credit union was able to scan it and recognize the member entering the branch. This scan would be sent to teller queue, allowing the teller to recognize the member without the member having to pull out their license again.
Obviously, there's a bit more to it than that. So we invited Community First's CEO Todd Sheffield on the show to share the details of this solution -- which they cost-effectively solved in-house by purchasing a wireless scanner, a Microsoft Surface, and incorporated a few programming tweaks to the KeyStone core.
I love stories like this showing how innovative we can be in the midst of a global crisis. It proves, once again, credit unions will be stronger than ever on the other side of this thing. Check it out and let us know your thoughts.
Mike Lawson, Host
Married to a beautiful and wonderful wife, raising 5 kiddos (including twins!), enjoy helping others tell their stories, and love surfing SoCal waves. Keep it simple.