ENACOMM VP of Financial Services Stacey Zuniga discusses how to improving and expand member contact channels via voice and video banking. Obviously, with the pandemic, these two channels have exploded in use and show no signs of slowing down -- which leads to the rise of conversational banking.
Here's what we asked Stacey on this trend...
For the last three months, credit union members and consumers in general have learned to communicate and connect with their financial institutions in a whole new way via video and voice. What is the problem here?
This leads us to conversational banking. What is conversational banking and why is it important for today’s FIs?
Can you provide a couple of examples of how this works and benefits FIs?
How about security this conversational banking? Is this a concern as new channels are opened, as there has been a significant amount of fraud during pandemic?
What are next steps for this type of banking?
Check it out and let us know your thoughts.
Mike Lawson, Host
Married to a beautiful and wonderful wife, raising 5 kiddos (including twins!), enjoy helping others tell their stories, and love surfing SoCal waves. Keep it simple.