One of the hottest topics in credit union land right now is -- what are we going to do with branches? Do we keep them and install a bunch of plexiglass everywhere? Do we redesign them to fit the future? Or do we simply discard them and go all in on digital?
So many questions.
To answer a few of these questions based on what First Alliance Credit Union is doing with their branches, we invited First Alliance's Executive VP of Operations/COO Mark Hettinger on the show. Mark shares with us their new branch strategies based on COVID-19 impact, as well as his general thoughts on what the pandemic has done to branches, how they have to change, and much more.
Check it out and let us know your thoughts.
Mike Lawson, Host
Married to a beautiful and wonderful wife, raising 5 kiddos (including twins!), enjoy helping others tell their stories, and love surfing SoCal waves. Keep it simple.