Being the first credit union -- possibly the first financial institution -- in Tennessee to use ITM technology is something to hang your hat on for sure. Being able to leverage that technology as a vital service for your members is an even greater feat by far.
This scenario occurred with Ascend Federal Credit Union's implementation and usage of its ITM technology for members. According to Ascend's EVP Matt Jernigan, he explains just how important this interactive video solution was to its credit unions during the height of COVID-19. Matt also shares how significant it will be afterward, continuing its rising level of usage by members.
Check it out when you get a chance and let us know your thoughts.
Mike Lawson, Host
Married to a beautiful and wonderful wife, raising 5 kiddos (including twins!), enjoy helping others tell their stories, and love surfing SoCal waves. Keep it simple.