When COVID hit earlier this year, everybody's digital transformations went from a jog to a sprint to meet members' immediate needs. ChannelNet CEO/Founder Paula Tompkins came on the show to discuss this topic of digital transformation and member experience — and how it's all a new world for credit unions.
This discussion is based on Paula's recent presentation at a NCUMA conference in Amelia Island last month. She provides us with a quick overview, as well as key takeaways for credit unions, examples/case studies, and the significance for today's credit unions looking to maintain and/or stay ahead of the current digital curve.
Check it out and let us know your thoughts.
Mike Lawson, Host
Married to a beautiful and wonderful wife, raising 5 kiddos (including twins!), enjoy helping others tell their stories, and love surfing SoCal waves. Keep it simple.