#2298: How Rock Valley Credit Union Managed Increased Digital Interactions During COVID...

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As the pandemic roller coaster continues, credit unions have managed to maintain and even exceed digital expectations. But it hasn't been easy. So how did credit unions manage the digital onslaught during the height of COVID, as well as now when things seem to be simmering a bit?

Rock Valley Credit Union CEO Darlyne Keller joined us on the show share how she and her team managed the increase in digital interactions with members the last several months. Darlyne also talks about results and how Rock Valley is moving forward with its digital plans.

The common thread throughout Rock Valley's digital interaction increase is a company called LemonadeLXP and its Digital Academy. LemonadeLXP is a digital transformation and learning SaaS for financial institutions, and its Digital Academy is designed to help financial institutions drive adoption of their new fintech tools.

LemonadeLXP CEO John Findlay shares how his company and Rock Valley worked together implementing Digital Academy to better manage the digital increase and how they plan to adjust in a post-pandemic world.

Here are some of the Digital Academy's features that helped Rock Valley:

• Instantly create a branded, fully responsive, and WCAG-AA compliant online hub that houses all of your simulations and guides.
• Author once, publish everywhere! Repurpose demos created for your LemonadeLXP microlearning, for public view!
• Upload relevant video content to support product walkthroughs.
• Manage release cycles by delivering material to staff before your GA releases.
• Quickly control how content is featured and organized by dragging and dropping in the new, web-based editor.
• A new, bolt-on indexing system that makes every aspect of your demos searchable.
• Recommend real-world actions at the end of your demos and simulations.

Check it out and let us know your thoughts.