CUbroadcast
  • Home
  • Episodes
  • Webinars
  • Knowledge Hub
  • StudioLounge
  • News
  • Careers
  • Supplier Central
  • Livecast
  • VideoTips
  • Subscribe
  • VideoServices
  • Sponsorships
  • About
  • Contact
  • Blog
  • Product
  • Home
  • Episodes
  • Webinars
  • Knowledge Hub
  • StudioLounge
  • News
  • Careers
  • Supplier Central
  • Livecast
  • VideoTips
  • Subscribe
  • VideoServices
  • Sponsorships
  • About
  • Contact
  • Blog
  • Product

#2332: How IDB Global FCU Averages 6-Second Wait Time for Digital Member Engagements...

11/30/2020

 
glia_idbglobalfcu.mp3
File Size: 18955 kb
File Type: mp3
Download File

Watch the 6:35 clip above and/or check out the entire episode below the show notes.
The pandemic prompted business pivots worldwide for many reasons. For credit unions, it meant ramping up their digital services -- amongst other items.

To get one credit union's perspective on their pandemic pivot, we invited IDB Global Federal Credit Union COO Andrea Argueta and Glia CEO/Co-founder Dan Michaeli on the show. Andrea and Dan explained how the two organizations worked together to provide better member service during COVID with Glia's Digital Member Service platform.

IDB Global FCU serves members around the world in 76 countries but only has one branch. When the pandemic hit, the institution quickly implemented the Glia platform to better serve its members during this stressful time period.

Since leveraging the platform, the credit union has received positive member feedback; its member survey found that 42% of members were very satisfied with their banking experience while they operate remotely and 36% were satisfied.

IDB Global FCU leverages multilingual Digital Member Service to enable it to serve members in English and Spanish. Since going live on the platform, the credit union now has a 6-second average wait time for engagements.

Check it out and let us know your thoughts. And if you want to see the entire interview, check it out below. Another amazing story here from yet another credit union stepping up in challenging times -- with the help of some pretty cool technology.
CU Knowledge Hub
Trellance

Comments are closed.
    Picture

    Mike Lawson, Host

    Married to a beautiful and wonderful wife, raising 5 kiddos (including twins!), enjoy helping others tell their stories, and love surfing SoCal waves. Keep it simple.

    SUBSCRIBE TODAY!

    Categories

    All
    Banking
    Careers
    CEO
    Cooperatives
    Credit Unions
    Executive
    Finance
    Recruiting

    RSS Feed

    Archives

    June 2025
    May 2025
    April 2025
    March 2025
    February 2025
    January 2025
    December 2024
    November 2024
    October 2024
    September 2024
    August 2024
    July 2024
    June 2024
    May 2024
    April 2024
    March 2024
    February 2024
    January 2024
    December 2023
    November 2023
    October 2023
    September 2023
    August 2023
    July 2023
    June 2023
    May 2023
    April 2023
    March 2023
    February 2023
    January 2023
    December 2022
    November 2022
    October 2022
    September 2022
    August 2022
    July 2022
    June 2022
    May 2022
    April 2022
    March 2022
    February 2022
    January 2022
    December 2021
    November 2021
    October 2021
    September 2021
    August 2021
    July 2021
    June 2021
    May 2021
    April 2021
    March 2021
    February 2021
    January 2021
    December 2020
    November 2020
    October 2020
    September 2020
    August 2020
    July 2020
    June 2020
    May 2020
    April 2020
    March 2020
    February 2020
    January 2020
    December 2019
    November 2019
    October 2019
    September 2019
    August 2019
    July 2019
    June 2019
    May 2019
    April 2019
    March 2019
    February 2019
    January 2019
    December 2018
    November 2018
    October 2018
    September 2018
    August 2018
    July 2018
    June 2018
    May 2018
    April 2018
    March 2018
    February 2018
    January 2018
    December 2017
    November 2017
    October 2017
    September 2017
    August 2017
    July 2017
    June 2017
    May 2017
    April 2017
    March 2017
    February 2017
    January 2017
    December 2016
    November 2016
    October 2016
    September 2016
    August 2016
    July 2016
    June 2016
    May 2016
    April 2016
    March 2016
    February 2016
    January 2016
    December 2015
    November 2015
    October 2015
    September 2015
    August 2015
    July 2015
    June 2015
    May 2015
    April 2015
    March 2015
    February 2015
    January 2015
    December 2014
    November 2014
    October 2014
    September 2014
    August 2014
    July 2014
    June 2014
    May 2014
    April 2014
    March 2014
    February 2014
    January 2014
    December 2013
    November 2013
    October 2013
    September 2013
    August 2013
    July 2013
    June 2013
    May 2013
    April 2013
    March 2013
    February 2013
    January 2013
    December 2012
    November 2012
    October 2012
    September 2012
    August 2012
    July 2012
    June 2012
    May 2012
    April 2012
    March 2012
    February 2012
    January 2012
    December 2011
    November 2011
    October 2011
    September 2011
    August 2011
    July 2011
    June 2011
    May 2011
    April 2011
    March 2011
    February 2011
    January 2011
    December 2010
    November 2010

CUbroadcast
Privacy Policy  •  Copyright © 2024 CUbroadcast