#2337: Why Credit Unions Should Consider Voice Authentication in their Contact Centers...

illumalabs_milindandaustin.mp3
File Size:	20284 kb
File Type:	mp3

Download File

---

Watch the 7:03 clip above and/or check out the entire episode below the show notes.

Ever since Alexa invaded our homes, voice has pretty much gone mainstream. It's in our homes, it's in our cars, it's everywhere. So why not your credit union?

Well, if it isn't there yet, it will be soon enough -- especially as an authentication tool for contact centers.

We invited Illuma Labs Founder/CEO Milind Borkar and Director of Business Development Austin Wentzlaff to discuss how important voice authentication is for today's credit unions. Milind and Austin share that it's more important now that ever before because of its efficiency in member ID and its effectiveness in fighting fraud -- which is off the charts today thanks to COVID.

Here's what we asked them:

• What's exciting about voice authentication for credit unions?
• Why should credit unions consider voice authentication in their contact center?
• What do you see as the biggest benefits of this technology for credit unions?
• How would credit unions protect sensitive member information when using such a technology?
• How difficult is it for credit unions to integrate voice authentication technology into their contact center platforms?
• Are there other use cases for voice authentication outside the contact center?

Check it out and let us know your thoughts.