Watch the 5:27 clip above and/or check out the entire episode below the show notes.
Digital products and services were a "nice-to-have" prior to the pandemic. But post pandemic, they have become a "must-have" offering for today's credit unions. It's expected now.
To discuss how online services like e-signatures and digital transaction management have become crucial for credit unions' success in serving members -- especially remotely, we invited IMM SVP of Strategy and Innovation Michael Ball on the program.
Michael shared with us some ways credit unions are leveraging digital tools like e-signatures to ensure a seamless member experience in remote environments. In addition, he talked about they can protect both the member and the employee in today's challenging times. He also provides a bit of advice for credit unions struggling to connect and engage with members using these digital tools.
Very informative discussion with Michael. Check it out and let us know your thoughts, as well as your experiences in this area. And watch the entire interview below for all the details.
Mike Lawson, Host
Married to a beautiful and wonderful wife, raising 5 kiddos (including twins!), enjoy helping others tell their stories, and love surfing SoCal waves. Keep it simple.