During this year's CUNA GAC, Shazia Manus, Chief Strategy & Business Development Officer for AdvantEdge Analytics, presented a breakout session on "Using Your Data to Drive Your 2021 Lending Strategy."
Shazia discussed the ways how credit unions approach the evolution of their lending business will be heavily influenced by a series of disruptions from 2020. As more members engage digitally, their expectation for seamless, elegant and hyper-personalized digital experiences will accelerate exponentially.
In this clip from her session, Shazia addresses how credit unions can deploy a compelling service model delivery. Check it out and let us know your thoughts.