Watch the clip above and be sure to watch the entire episode located below the show notes.
Micheal Herman, President, AdvantEdge Digital, and Cathy Hufstetler, SVP of Lending, 121 Financial Credit Union, joined us on the show to share their success story in working together to create a new digital lending solution.
Cathy and Micheal discussed how they worked together to create this new solution -- the co-development experience, how it works, digital banking platforms needing to be flexible to change with fast-evolving market realities and consumer preferences, the philosophy of human-centered design, and much more.
Cathy also talked about how the pandemic compared to historical highs and lows in the financial services marketplace. She discussed how 121 Financial had to adapt to help members through what was pretty much a chaotic time in 2020.
In addition, Micheal addressed how to evolve to help credit unions keep in lock-step with the changing needs of today's consumers.
Check it out and let us know your thoughts. And watch the entire episode below for all the details.
Mike Lawson, Host
Married to a beautiful and wonderful wife, raising 5 kiddos (including twins!), enjoy helping others tell their stories, and love surfing SoCal waves. Keep it simple.