Watch the clip above and be sure to check out the entire episode located below the show notes.
We've all been living in a digital world the last year -- actually, even before the pandemic hit. COVID just accelerated and forced the issue on us.
So how does a credit union instill a digital-first mindset throughout the organization for total buy in? Even more so, how does this mindset translate into better member service that ultimately benefits the communities it serves.
To find out, we invited Visions Federal Credit Union VP/Chief Digital Officer Tom Novak on the show, as Visions FCU is living this mindset right now.
Tom shares why they began adopting this digital-first mindset a year ago -- just before COVID -- that will allow them to enhance their member service, better compete in the marketplace with cool technology tools (the great equalizer) from a digital banking and lending solutions provider like Q2, and much, much more.
Tom also talks about how this new mindset has changed the credit union from inside out, immediate- and long-term goals, and lessons they have learned so far on this journey.
Many takeaways in this talk with Tom. Check it out and let us know your thoughts. And be sure to watch the entire episode below for all the details.
Mike Lawson, Host
Married to a beautiful and wonderful wife, raising 5 kiddos (including twins!), enjoy helping others tell their stories, and love surfing SoCal waves. Keep it simple.