Be sure to watch the full episode located below the show notes.
Venu Gopal, Chairman at Quinte Financial Technologies, and Kirk Kordeleski, Senior Advisor for Quinte and former CEO of Bethpage Federal Credit Union, joined us on the show to share their insights on today's credit union staffing challenges, connecting back-end delivery with front-end demand -- all boiling down to automation.
Venu and Kirk address the hurdles credit unions need to address today, which include:
demand for people (quality)
budgeting (specifically, increased pay)
They added that these hurdles (especially increased pay) may deteriorate credit unions' "best rates" claim in the near future. As a result, credit unions will have to automate more and find partners to fill gaps to maintain growth and service levels. Again, automation is the key here.
A really fascinating conversation with Venu and Kirk on our current environment and how technology can play a huge role in alleviating many of the challenges occurring right now.
Check it out and let us know your thoughts. And be sure to watch the entire episode below for all the details.
Mike Lawson, Host
Married to a beautiful and wonderful wife, raising 5 kiddos (including twins!), enjoy helping others tell their stories, and love surfing SoCal waves. Keep it simple.