NCR Digital Banking President Doug Brown and Teachers Federal Credit Union CTO Suresh Renganathan stopped by the show to discuss how NCR Technology powered Teachers Federal Credit Union’s digital transformation -- which is still ongoing. As a result, the credit union recently won Celent's "Model Bank of the Year" award -- the first credit union earn this accolade. In addition, Teachers' is also crushing it with their net promoter score.
Suresh and Doug provided a before-and-after picture on how NCR helped the credit union enhance its digital services to win this prestigious award, providing some other concrete results, as well.
Both of them also discussed the goal of this project, and what’s next for your two organizations working together and keeping this momentum going.
Check it out and let us know your thoughts.
Mike Lawson, Host
Married to a beautiful and wonderful wife, raising 5 kiddos (including twins!), enjoy helping others tell their stories, and love surfing SoCal waves. Keep it simple.