Abby Collins, Interior Designer at The Neenan Company, and Brian Resch, EVP Consumer Banking at Premier Members Credit Union, joined us on the show to discuss the credit union's new branch model -- and how branch design can enhance the member experience based on what they've done at their new location.
Brian and Abby talked about what's different about this branch and what were the discussions were like in planning this branch between the two organizations.
They also commented on how COVID affected the new design.
In addition, Brian and Abby shared how can branch design enhance the member experience today — especially in the digital world we live in right now. How do the two channels complement each other?
Check it out and let us know your thoughts. And be sure to watch the entire episode below for all the details.
Mike Lawson, Host
Married to a beautiful and wonderful wife, raising 5 kiddos (including twins!), enjoy helping others tell their stories, and love surfing SoCal waves. Keep it simple.