Tim VanTassel, CC Pace President, and John Wyatt, Apple Federal Credit Union Chief Information Officer, stopped by the show to share why its vital for credit unions to take the time to sharpen the proverbial saw of their back office technologies -- especially with the rapid pace of financial technology today.
Both Tim and John talk about what that sharpening of the saw looks like in the back office, as the amount of money that is spent on member-facing, front office bells and whistles seems to increase each year. But don't forget about the back office. They say efficiency is the name of the game here.
Tim and John discussed how there are dozens of initiatives that are member facing -- which is great, but the back office operations and technologies have to be finely tuned, as well, or the cool stuff everybody sees up front won't work to its fullest capacity -- or at all. So it's important to clean up what’s going on behind the scenes, which ultimately enhances the member experience.
Tim and John also address how often a credit union should you look at and give their back office operations a proper tune up, as well as what that looks like from a staffing perspective, too.
It's a topic that isn't discussed enough, but John and Tim take it on with many examples of what Apple is doing. Check it out and let us know your thoughts. And be sure to watch the entire episode below for all the details.
Mike Lawson, Host
Married to a beautiful and wonderful wife, raising 5 kiddos (including twins!), enjoy helping others tell their stories, and love surfing SoCal waves. Keep it simple.