Eltropy Director, Customer Success Strategy & Operations Subhra Bhattacharya and Virginia Credit Union VP, Member Relationship Product Management Lisa Weinstein joined us on the show to share their success story on how Virginia Credit Union's collections and lending departments have saved money year-over-year using Eltropy's text messaging communications.
Here's what we discussed:
Eltropy’s text messaging technology and how it helps credit unions enhance their communications efforts
What prompted Virginia Credit Union to look at a technology like this
How are the two organizations working together to make this technology a success
Anecdotes and/or results to show how it’s been a success in the credit union's collections and lending departments
Goals using this technology at Virginia Credit Union
What’s next for your two organizations working together to make this even better ... AI! (stay tuned for this one, as we will be revisiting Subhra and Lisa later in 2023 regarding this AI project)
Check it out and let us know your thoughts. And be sure to watch the entire episode below for all the details.
Mike Lawson, Host
Married to a beautiful and wonderful wife, raising 5 kiddos (including twins!), enjoy helping others tell their stories, and love surfing SoCal waves. Keep it simple.