We caught up with NAFCU's EVP/COO Anthony Demangone at the recent NAFCU Strategic Growth Conference in San Diego and discussed his four-pronged attack on how credit unions can provide better member service -- and in some cases extreme member service. We also talked about the importance of "owning the voice of the member" and what that means -- along with how a quality culture can make all the difference in an organization's success. Check it out and let us know what you think.
Mike Lawson, Host
Married to a beautiful and wonderful wife, raising 5 kiddos (including twins!), enjoy helping others tell their stories, and love surfing SoCal waves. Keep it simple.