We all know technology is changing not only financial services but life in general on a minute-by-minute basis it seems. But how is it changing your credit union's member service. Well, Corporate One Federal Credit Union Senior Vice President, Chief Product Management Officer Keith Riddle joins us to share this important information.
Keith's take is based on his recent CUES Skybox article entitled: "Changing at Lighting Speed." We addressed what constitutes excellent member service today and how it's changed in the last few years to accommodate a more and more demanding consumer because of technology. Keith provides real-world examples of what other companies like PayPal and Rocket Mortgage are doing to serve their audience's changing needs.
Lastly, we discussed what three things credit unions need to do to ensure member engagement and boost growth -- and is it mandatory to survive? Check it out and let us know what you think.
Mike Lawson, Host
Married to a beautiful and wonderful wife, raising 5 kiddos (including twins!), enjoy helping others tell their stories, and love surfing SoCal waves. Keep it simple.