Research firm Celent conducts its "Model Bank Awards" each year naming top financial institutions achieving stellar results in various categories. Well, 2016 was a little different with a credit union, BECU, sneaking in the banking accolades to win one of the categories: Omnichannel.
So we invited Celent's SVP Dan Latimore on the program to see how this "mini coup" occurred, along with why there aren't more credit union winners and what these awards tell us about how the industry is progressing. Enjoy!
Mike Lawson, Host
Married to a most gorgeous and wonderful wife, raising 5 kiddos (including twins!), enjoy helping others tell their stories, and love surfing SoCal waves. Keep it simple.