In our last episode (#650), we spoke with CoastHills Credit Union about their latest branch dubbed the "branch of the future." It was loaded with all the bells and whistles to accommodate tomorrow's member looking for self-service options, as well as consultative services to garner deeper relationships. At the same time, it complements today's digital offerings, evolving alongside them in the future, as well.
To solidify what's going on with credit union branch evolution, we invited FMSI President Meredith Deen on the program. Meredith provided sound insight on where credit union branches are headed and why, along with how the branch of the future will complement our growing mobile/digital services. FMSI even wrote a white paper on it.
Another mighty fine discussion on branch evolution and why it's important. Check it out and let us know your thoughts.
Mike Lawson, Host
Married to a beautiful and wonderful wife, raising 5 kiddos (including twins!), enjoy helping others tell their stories, and love surfing SoCal waves. Keep it simple.