If you're looking into deploying video teller machines (ITMs) at your financial institution, you may want to check out this talk with Cornerstone Advisors' Ron Shevlin and Ryan Rackley first.
Ron and Ryan conducted some revealing research in this area entitled: "The Quest for Video Teller ROI." Their resulting report uncovered the business cases and rationale that went into the thinking of financial institutions that have deployed ITMs, and the operational performance, deployment issues and challenges banks and credit unions experienced as a result of the technology.
Check it out and let us know your thoughts.
Mike Lawson, Host
Married to a most gorgeous and wonderful wife, raising 5 kiddos (including twins!), enjoy helping others tell their stories, and love surfing SoCal waves. Keep it simple.