CallMiner Vice President of Marketing Scott Kendrick joins us on the program to share a topic his company looks to quell: "Killing Bad Client Care: Innovations for Staying Competitive." Scott provided us with insights and data on the high cost of bad customer care that banks and credit unions need to pay attention to and understand.
In addition, Scott shared a couple of key best practices for credit unions to expedite member engagement challenges and improve client relations. Check it out and let us know your thoughts.
Mike Lawson, Host
Married to a beautiful and wonderful wife, raising 5 kiddos (including twins!), enjoy helping others tell their stories, and love surfing SoCal waves. Keep it simple.