#2377: Why Emotional Intelligence is a Game Changer for Today's Credit Union Technology Leaders...1/13/2021
Emotional intelligence has become quite a hot topic in 2021 based on the year 2020 was. Many industries, credit unions included, are addressing how this issue impacts the traditional workplace -- and even today's remote workplace.
To get a better handle on emotional intelligence and how it affects a credit union's IT department, we invited Kyle Stutzman, VP & Co-founder of PURE IT Credit Union Services, and Wesley Williams, VP Information Technology at ValleyStar Credit Union. Wes and Kyle engaged in a lively debate during our conversation on how emotional intelligence is a game changer for credit union technology leadership. We talked about what exactly is the definition of emotional intelligence, how it can manifest itself in the IT department, the dangers of emotional intelligence, how to bridge new emotional intelligence skills to ensure effective workplace communication -- in-house and remote, should we modify the Holy Grail of workplace etiquette, and much, much more. Again, a very lively and entertaining debate between Wes and Kyle with tons of takeaways. Check it out and let us know your thoughts. And watch the entire episode below for all the details.
From time to time, we enjoy featuring new fintechs on CUbroadcast to showcase how they can fill in a much-needed gap to help credit unions better serve members in these ever-evolving times.
In today's episode, we feature a new fintech called UpSwot. UpSwot essentially helps credit unions better serve small- to mid-sized businesses through more efficient onboarding process, tracking system, and SMB dashboard -- all powered by data. According to their website, the company's platform is an add-on to online banking and on-boarding that motivates 74% of SMBs and mid-market companies to provide API-enabled, opt-in, continuous access to the financial, sales, and marketing data within the apps they regularly use to run their businesses All the raw data shared is turned into standardized data which is continuously re-assessed to provide risk, marketing, and business insights for the benefit of both the financial institution and its small business audience. We invited UpSwot's CEO Dmitry Norenko on the show to share how their platform works exactly with credit unions and banks to help SMBs excel, as well as what sparked its start, overall benefits, goals, and much, much more. Check it out and let us know your thoughts.
The fine folks at CU Members Mortgage have partnered with us at CUbroadcast to create a new, recurring show call "Mortgage Monthly." This monthly program will feature experts discussing the trends, issues, and events revolving around mortgage lending for credit unions.
We're really looking forward to bringing Mortgage Monthly to you to help you stay on top of lending topics that will help your members become homeowners and much, much more. In our first episode, we invited CU Members Mortgage SVP Steve Hewins to recount mortgage lending events of 2020 during the pandemic and how it all will impact the home buying business in 2021. Some of the items we discussed include:
Check it out and let us know your thoughts. And watch the entire episode with Steve below for all the details. Stay tuned for next month's Mortgage Monthly -- live stream!
Each year Cornerstone Advisors releases its well-researched and unique GonzoBanker Awards. It's one of our highlights every year to cover these tongue-in-cheek awards that provide us with industry highlights of the previous year. And since 2020 was such a "unique" year, the 2020 GonzoBanker Awards were a bit different, as well.
In part 1 of our 2-part series, we invited Cornerstone Advisors Steve Williams and Sam Kilmer to share their thought process in considering this year's awards. Here are a few of them we covered in this episode (many more in part 2):
Stay tuned next week when we post part 2, which covers these awards:
Always a very entertaining and informative chat with Steve and Sam. Check it out and let us know your thoughts. And watch the entire part 1 episode below for all the details.
CUNA Senior Director of Advocacy & Counsel Luke Martone provided a comprehensive preview of NCUA's upcoming Board Meeting coming up January 14, 2021, which may be Chairman Rodney Hood's last as the Administration's Chairman. A few of the topics on the table Luke provided include risk based capital, CUSO's, corporates, and much more.
Check it out and let us know your thoughts. |
Mike Lawson, HostMarried to a beautiful and wonderful wife, raising 5 kiddos (including twins!), enjoy helping others tell their stories, and love surfing SoCal waves. Keep it simple. Categories
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