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#456: Celebrating CU Times' 25th Anniversary with Sarah Cooke (pt.1)...

9/14/2015

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Credit Union Times celebrating its 25th anniversary says many positive things about the health of the credit union industry. First, there's plenty of industry news to report 24/7 (thank you compliancy issues!), advertising remains potent, the delivery channels are more convenient than ever (thank you mobile!) and the people within this industry never fail to inspire -- which make for some mighty compelling feature stories.

To reminisce about the past two-and-a-half decades, we invited CU Times Editor-in-Chief/Publisher Sarah Cooke on the show to get her first-hand experience on how the publication has grown over the years -- along with the industry's evolution, some of the major issues that have shaped credit unions since 1990, how the publication has survived the digital revolution, and much more in part 1 of 2. Enjoy!

#455: It's Much More Than 'Pot' at The Fourth Corner Credit Union...

9/10/2015

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The Fourth Corner Credit Union's President/CEO Deirdra O'Gorman joins us to discuss the latest news regarding its compliance status and its lawsuits with the NCUA and the Federal Reserve Bank of Kansas City. But not many folks know that the credit union's mission goes much deeper than serving Colorado's cannabis industry. According to Deirdra, it's about making history.

Deirdra also tells us why she took the leadership position at this particular credit union, does she feel she has to go the extra yard with compliance because of the credit union's association with the cannabis industry, and is all the discord more about a "social stigma" than just starting a new credit union. She answers all these questions and more.

Enjoy our candid chat Deirdra and let us know what you think.

Sponsor Feature: The '3 Cs' on Gaining New Biz Opportunities for Your Credit Union (pt.2)...

9/10/2015

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In part 2 of our business development series with cuStrategies President/CEO Celeste Cook, we discuss how to turn member business rejection into new business opportunities for your credit union -- along with how CUs can capitalize on other lending opportunities at "paid-for" corporate fairs and other new business generating events.

Celeste also talks about getting your ROI through the "3 Cs" in your credit union's messaging that will enhance the return on new business opportunities. It's all about confidently conveying your credit union's message to garner that new business. There's much, much more in this episode of proven strategies from Celeste's more than 20 years in the industry. Enjoy!

#454: How to Tackle Today's Payments Security Issues and Trends with MasterCard's Ed McLaughlin...

9/9/2015

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MasterCard Leadership Series #2
When anybody mentions payments security today, it reminds me of those old E.F. Hutton commercials: "When E.F. Hutton talks, people listen." It's a white-hot topic that's on the tip of everybody's tongue -- especially within the financial services industry.

So we invited MasterCard's Chief Emerging Payments Officer Ed McLaughlin on the show, as part of our continuing MasterCard Leadership Series, to discuss payments security issues and trends for credit unions and their members. Some of the topics we touched on include: customer authentication technology, biometrics, MasterPass, working with Apple and Samsung, effective digital wallet strategies, and much more. Enjoy!

#453: Creating a 'Better Tomorrow' for Members with CUtoday's Frank Diekmann...

9/8/2015

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CUToday.info is championing this Q4 2015 initiative: "For Better Credit Unions Tomorrow," which now has more than 50 credit unions participating. It is designed to help credit union members, individual credit unions, and the credit union community as a whole. The effort is being launched to mark CUToday.info’s one-year anniversary in October. All credit unions are being invited to participate. CUToday's Frank Diekmann joins us to explain how it started, how it works and how you can participate.

CUToday.info has made it extremely easy to be a part of this exciting, people-helping-people effort by banning the CFPB from any role: all participating credit unions have to do is respond to a monthly e-mail with a single paragraph on the member who was helped, and how. CUToday.info will then compile into one document all of the examples of how credit unions are making members’ lives better. The document will be available for free to everyone. It’s that simple. Enjoy!

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