Corelation22: Why Nearly Half of Corelation Credit Union Clients Choose ENACOMM...

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ENACOMM SVP Mike Kirk stopped by the Studio Lounge to share the news about why nearly half of Corelation credit union clients choose to use ENACOMM for its next-generation, self-service technologies.

Mike shared that ENACOMM now serves more than 80 credit union clients of Corelation. As a Certified Partner of Corelation since 2013, ENACOMM is recommended to all new Corelation customers for its platform that supports efficient member self-service. ENACOMM’s intelligent user experience solutions include: 

• Next-Generation Speech Banking: personalized, intelligent interactions with members via the self-service phone channel, as well as conversational banking that allows properly authenticated users to conduct secure transactions and access financial account information using popular digital assistants
• ConNext: omnichannel integration to create personalized, cohesive customer experiences with scale, in every channel and across the entire user journey – average handle time is reduced, member satisfaction is increased, and members never hear, “Can you tell me your account number again?"
• Auto Attendant: authentication and automation for answering simple member questions and routing the caller to the best team or individual, which frees up agents to handle more important loyalty-building transactions with members – once again, average handle time is reduced, and member satisfaction is increased
• Alerts: outbound alerts and courtesy messaging to keep members informed in real-time via text, email or voice, supporting an exceptional member service experience.

Check it out and let us know your thoughts. And be sure to check out more Studio Lounge interviews from Corelation's 11th Annual Client Conference.