James Richie, Member Experience Manager at Yolo Federal Credit Union stopped by the Studio Lounge, taking a brief break from his Crasher duties, to share his thoughts on incorporating the employee experience into your credit union's MX program. James adds that you can't deliver an exceptional member experience without exceptional staff -- and this is precisely what Yolo FCU is doing today with tremendous results.
Check it out and let us know your thoughts.
Mike Lawson, Host
Married to a beautiful and wonderful wife, raising 5 kiddos (including twins!), enjoy helping others tell their stories, and love surfing SoCal waves. Keep it simple.