When COVID-19 crashed our shores nearly six months ago -- and since then, many of us have experienced financial anxiety as jobs and businesses were literally turned upside down. The uncertainty was stressful and still is for a lot of us.
During CUNA Mutual Group's Discovery 2020, CUNA Mutual Group Vice President of Sales Becki Hagerman provided a very thorough presentation on "Emotional Engagement: Differentiate Your Members' Experience." For a significant part of her presentation, Becki dealt with how credit unions can handle financial anxiety with their members -- which she talks about in this clip in great detail.
Check it out and let us know your thoughts. Many helpful tips in this talk from Becki. And if you want to see it in its entirety, visit Discovery 2020 on demand.
Mike Lawson, Host
Married to a beautiful and wonderful wife, raising 5 kiddos (including twins!), enjoy helping others tell their stories, and love surfing SoCal waves. Keep it simple.