POPi/o CEO and Founder Gene Pranger stopped by the Studio Lounge to share "21 Benefits to Video Banking" for credit unions. Here they are by way...
1. Fraud Verification- Unexpected Benefit- Reduces to 0
2. Millennial & Z Gen- 3 out of 4 touch their phone hourly
3. Customer Convenience- Pioneer 7 to 7, Mon-Sat
4. New Member Attraction- 97.5% Online Abandonment
5. WOW Factor- Vast Majority of People are blown away.
6. Brand Differentiation- ‘Breaks the mold when it comes to banking’
7. Standardized Workflows- Customers receive same exp.
8. Remote Services- 93% Bankers Believe Video Improves Cust. Satis.
9. Enhanced Retail Geography- Brick & Mortar 3rd Consideration
10. Lowered Costs- Eliminate Branches and Replaced with VB
11. Maintain Relocated Members- 9.7% of pop. moved 2013 to 2014
12. Inclusive Experience- Archive All Convers. & Docs in 1 Place
13. Adopted by ALL Demos- Unexpected
14. Multi-Lingual Access- 1 Spanish speaker in call center.
15. Maximized Human Resources- expand reach of all your specialists.
16. Collaboration vs. Facetime- ‘We can do everything except of cash’
17. Streamlined Document Collection- Nothing can get lost.
18. Unplug the FAX- antiquated, Millennials & Z Don’t Know how to use.
19. Integrations Not Necessary- How would I start?
20. Loan Retention- Sig. Improv. in Reducing Loan Abandonment- SW
21. Reduced Physical Hours- Close Sat, Elim. Branches, Reduce Hours
Mike Lawson, Host
Married to a beautiful and wonderful wife, raising 5 kiddos (including twins!), enjoy helping others tell their stories, and love surfing SoCal waves. Keep it simple.