Kony DBX Digital Client Executive Angi Milano visited the Studio Lounge to share the importance of new account opening from a customer experience perspective. Angi shares a sobering real-life example of a customer experience situation gone awry, but one that can be learned from for future solutions.
Check it out and let us know your thoughts.
Mike Lawson, Host
Married to a beautiful and wonderful wife, raising 5 kiddos (including twins!), enjoy helping others tell their stories, and love surfing SoCal waves. Keep it simple.