In part one of our Retail Branch Design series with Momentum Senior Director Mark Alguard, we discuss why branches are where you make the strongest connection with your members -- especially in this day and age of digital. A very different take than what we've been exposed to in recent months with mobile's rise to prominence. Mark certainly makes a lot of sense here showing branches are still very effective to deepen your member relationship.
Check it out and let us know what you think. Really interested to hear your take, as today's branch vs. mobile debate is hotter than ever.
Mike Lawson, Host
Married to a most gorgeous and wonderful wife, raising 5 kiddos (including twins!), enjoy helping others tell their stories, and love surfing SoCal waves. Keep it simple.